Chinese Speaking Assistant/Customer Service & Translation Specialist (Foreign Desk)
- Location: Hanoi
Role & responsibilities
Translation & Interpretation:
- Translate tax, accounting, financial reports, and legal documents (Chinese – Vietnamese, Vietnamese – Chinese).
- Interpret during meetings, discussions, or calls between Crowe’s professional team and Chinese-speaking clients.
Customer service:
- Act as the primary contact point to receive requests, follow up on feedback, and maintain strong relationships with Chinese/Taiwanese FDI clients.
Trade Promotion & Business Development Support:
- Support the preparation of credentials and draft proposals/fee quotations in Chinese.
- Assist in meeting new clients and participating in trade connection activities.
Department Secretarial Tasks:
- Arrange meeting schedules, prepare documents, and handle administrative procedures related to clients and department projects.
Professional Development (With Training):
- Learn and assist in performing basic accounting and tax tasks under the direct guidance of Crowe’s experienced experts.
Requirements
- Language Skills: Fluent in Chinese (excellent listening, speaking, reading, and writing). Strong written translation and verbal interpretation/communication skills.
- Candidates with HSK 6, or a Bachelor’s degree in Chinese Language/Translation are highly preferred.
- Candidates with experience in translation in the fields of accounting, auditing, and finance are highly preferred.
- Learning Agility: Fast learner, proactive, and possesses good logical thinking.
- Attitude & Career Orientation: Highly motivated to learn and develop professional knowledge in accounting and tax.
- Soft Skills: Excellent communication and interpersonal skills, strong client-service mindset, meticulous, detail-oriented, and highly responsible.
Preferred Qualifications (Not Required):
- Candidates with a background or prior experience/education in accounting, auditing, finance, or tax.
- Basic to intermediate English communication skills are a plus.
Benefits
1. Benefits & income:
- Competitive income: fixed salary, performance-based bonus, holiday bonus, and innovation bonus.
- Flexible working policy: choose start and finish time, work remotely 1 day/week.
2. Development opportunities:
- Work for an international brand, top 10 globally;
- Sponsored to study international certificates (ACCA, CPA Australia, ICAEW…) and internal/external training courses.
- Clear career path from Senior → Manager → Director → Partner.
- Supportive environment, encouraging innovation and testing of new ideas.
3. Culture & working environment:
- Core values: Kindness – Responsibility – Openness – Discipline – Professionalism.
- Open, trusting, and cooperative leadership culture.
- Many team activities, travel, sports, entertainment, and picnics are held after the peak season.
Learn more about Crowe Vietnam
To help candidates achieve good results in the recruitment process, we recommend that you familiarize yourself with Crowe Vietnam through the following sections: